Introduction to technology at Salem State College School of Social Work

Help with your stand-alone printer:

Contact Tim Buckley (x6221, HB 119) or the IT Department (x2036).

Help with your networked printer:

Contact Mike (x2679) to make an appointment for a technician to meet with you.

Help with your laptop:

The IT Department requires that you come to Central Campus if you have problems with your laptop that Tim Buckley cannot address on-site.

Help with your desktop:

Call the IT Department (x2036) and make an appointment for them to meet you on the Upper South Campus if Tim Buckley cannot address the problem on site.

Help with your Groupwise email:

• Look at the Groupwise Quick Reference Guide located at: http://www.salemstate.edu/usersupport/docs/groupwise_quick_reference_guide.pdf
• To use the vacation rule: http://www.salemstate.edu/usersupport/demos/word/vacation_rule/vacation_rule.htm
• To archive emails:
• http://www.salemstate.edu/usersupport/demos/archive/GW_Archive.htm
• If all else fails, contact Tim Buckley (x6221, HB 119) or the IT Department (x2036)

Help with WebCT/BlackBoard/Mywebcourses:

• To create a course site: Make your request before the end of the previous semester at: http://www.salemstate.edu/mywebcourses/webct_account_request.php
• To save your course for future semesters as a template: Make a request at: http://www.salemstate.edu/mywebcourses/template_request.php
• For lead faculty to use your course session as a template for your adjuncts: Send an email to Gail, Tim and Webct@salemstate.edu granting permission to the adjuncts by name and section. Have each adjunct request your template via email to the same people.
• Contact Gail Rankin (x7037) for information on training or problems

Locating the “S” drive:

When your computer is networked (via the blue cord in your office, or via VPN), look in “Network places” to find the “S” drive. The “S” drive includes a list of all students with contact information, as well as…

Reserving videos/DVDs, player or remote control for closed captions:

First, report problem to Gloria (x6629) for documentation. Second, contact Paul James in Media Services (x6721).

Reserving media equipment such as screen, microphone, speaker:

Contact Dick Walsh (x7348) to make reservations for these materials.

How to use a “clever” classroom:

These are rooms AB 105, 202. Set up a meeting with your Technology Committee chair (AY ’07-08, Elspeth Slayter) to learn how to use this type of classroom.

How to use a “smart” classroom:

AB 200 is the School’s “smart” classroom. Contact the IT Department to schedule individual training on use of the room. The IT Department can be contacted in the following ways:

• Business Hours: Mon-Fri 8:00am-5:00pm;
• Laptop Walk-in Hours: Mon-Fri Noon-4:00pm; Telephone: 978-542-2036;
• Email: it-helpdesk@salemstate.edu

If you need a blue cord to connect to the network:

Obtain a cord from Cheryl Springer (x6041).

Reporting technical problems with either a “clever” or “smart” classroom or the media cart:

Contact Gloria (x629) to report a technical problem with cables in “clever” classrooms, other glitches in “smart” classrooms or problems with the media cart. Please tell her which item is malfunctioning, where it is located and what the specific problem is so she can make the appropriate report.

How to use a “Smart Board”:

You will need to download software onto your laptop in order to use this technology.
Contact IT Department (x2036) for instruction.

How to reserve computer speakers, the cart or a freestanding LCD projector:

Contact Dore Ford (x6650) to reserve a projector. Use the key lock box to access the projectors in AB-100-E.

If you cannot connect to the VPN:

Contact Tim Buckley (x6221, HB 119) or the IT Department (x2036).

How to access your Web Profile Editor:

Go to this website: https://www.salemstate.edu/login/ and follow instructions for “lost password.” Also see the second post on this blog from June 2009.

How to access Navigator for grading:

Click on the blue “Navigator” button on the College’s home page, follow instructions. For a tutorial on how to grade in Navigator, go to this website:
http://www.salemstate.edu/registrar/docs/faculty_online_grading.pps.

To scan a document:

Contact Derek Barr (x6155) to make an appointment, review the third blog posting on this blog or see Gloria Gove for instructions on how to make a PDF document on our xerox machine.

To place something on the School of Social Work calendar:

Contact your support staff person (MSW-Dore Ford; BSW-Gloria)

How to access other help from the IT Department:

The IT Department can be contacted in the following ways:

• Business Hours: Mon-Fri 8:00am-5:00pm;
• Laptop Walk-in Hours: Mon-Fri Noon-4:00pm; Telephone: 978-542-2036;
• Email: it-helpdesk@salemstate.edu